19 Korotkevich Str., Minsk, 220039
Tel .: +375 (17) 215-40-51
Fax: +375 (17) 213-41-63


State-Owned Enterprise


Treatment of citizens, including individual entrepreneurs (further - citizens) and legal entities the state enterprise "Belaeronavigatsia" dealt with in accordance with the requirements of the Law of 18 July 2011, "On the complaints of citizens and legal entities."

Send an e-mail appeal to a state enterprise can be by placing the treatment in a special section on the website or directions to the email address of the enterprise - office@ban.by

In accordance with the Law of the Republic of Belarus of July 18, 2011 "On citizens and legal entities' electronic treatment set out in the Belarusian or Russian language.

Electronic circulation citizen must contain:

  • - Surname, first name, middle name or initials of the citizen;
  • - Address of the place of residence (stay) citizen;
  • - A statement of the essence of treatment;
  • - E-mail citizen.

Electronic handling of the legal entity must necessarily contain:

  • - Full name of the legal entity;
  • - Location of the entity;
  • - A statement of the essence of treatment;
  • - Surname, name, patronymic of the person authorized to sign the application;
  • - The email address of the legal entity.

E-applications must be considered within 15 days, and require further investigation and verification - not later than 1 month.

Replies to e-applications are sent electronically to the email address specified in the e-applications, or in writing at the place of residence (stay) the citizen or the location of the legal entity in cases stipulated by the Act of 18 July 2011 "On the Revolutions citizens and legal entities. "

Acceptable formats of applied documents in special headings: "Electronic applications of citizens" and "e-applications of legal entities and individual entrepreneurs":

  • - Portable Document Format / A (PDF / A);
  • - Office Open XML (DOCX), binary format with marking (DOC);
  • - Rich Text Format (RTF);
  • - Text format (TXT);
  • - Open Document Format (ODT);
  • - The format of archiving and data compression (ZIP, RAR);
  • - Portable Network Graphics (PNG);
  • - Tagged Image File Format (TIFF);
  • - Joint Photograph Experts Group (JPG);
  • - Joint Photograph Group (JPG).

Permitted file sizes headings "Electronic applications of citizens" and "e-applications of legal entities and individual entrepreneurs":

  • - From 10 Kbytes Kbytes 10 000.

Left without consideration on the merits treatment that (which):

  • - Is not made in the Belarusian or Russian language;
  • - Contain no last name, first name and patronymic, place of residence (stay) citizen;
  • - Do not contain the full name and address of the legal entity of its location, last name, name and patronymic of the head or a person duly authorized to sign the appeal (for legal entities);
  • - Contain text that can not be reading;
  • - Contain obscene or offensive words or expressions;
  • - Subject to review, in accordance with the legislation on constitutional proceedings, civil, civil procedural, economic procedural, criminal and procedural law, legislation governing the administrative process and the legislation on administrative procedures;
  • - In accordance with the legislation of a different procedure for submission and consideration of such applications;
  • - It contains questions that are not within the competence of the State Enterprise "Belaeronavigatsia";
  • - Missed without good reason deadline for submitting the complaint;
  • - Filed a second appeal, if it has already been considered on its merits and it does not contain new facts of relevance to the consideration of the appeal on the merits;- Correspondence with the applicant discontinued.

E-applications for the citizens' E-applications for legal entities and individual entrepreneurs

BELAERONAVIGATSIA Republican Unitary Air Navigation Services Enterprise

Mailing address: 19 Korotkevich Str., Minsk, 220039, Republic of Belarus

Email: office@ban.by

Contact phone numbers:

Director General:

+375 (17) 215-40-51

Reception: +375 (17) 215-40-52

Fax: +375 (17) 213-41-63

Administration hours:

From 8.15 to 17.00 except weekends and holidays of the Republic of Belarus.

Shift service mode: 24/7.

Reception of citizens:

Reception of citizens by the General Director is carried out every Tuesday from 8.15-12.30. Reception is conducted in the office of the Director General.

Reception of citizens by deputy general managers is carried out every Wednesday from 8.15. Reception is held in the offices of the Deputy General Director.