Treatment of citizens, including individual entrepreneurs (further - citizens) and legal entities the state enterprise "Belaeronavigatsia" dealt with in accordance with the requirements of the Law of 18 July 2011, "On the complaints of citizens and legal entities."
Send an e-mail appeal to a state enterprise can be by placing the treatment in a special section on the website or directions to the email address of the enterprise -
In accordance with the Law of the Republic of Belarus of July 18, 2011 "On citizens and legal entities' electronic treatment set out in the Belarusian or Russian language.
Electronic circulation citizen must contain:
Electronic handling of the legal entity must necessarily contain:
E-applications must be considered within 15 days, and require further investigation and verification - not later than 1 month.
Replies to e-applications are sent electronically to the email address specified in the e-applications, or in writing at the place of residence (stay) the citizen or the location of the legal entity in cases stipulated by the Act of 18 July 2011 "On the Revolutions citizens and legal entities. "
Acceptable formats of applied documents in special headings: "Electronic applications of citizens" and "e-applications of legal entities and individual entrepreneurs":
Permitted file sizes headings "Electronic applications of citizens" and "e-applications of legal entities and individual entrepreneurs":
Left without consideration on the merits treatment that (which):
Postal address: St Korotkevicha, 19, Minsk, 220039, Belarus.
Director General: +375 (17) 215-40-51
Reception: +375 (17) 215-40-52
Fax: +375 (17) 213-41-63
08.15 to 17.00 h Monday to Friday, excluding national public holidays
Working hours of the operational divisions: 24 h.
Visitors: Director General receives visitors in his office on Tuesdays, starting from 08.15-12.30 h. Deputies Director General receive visitors in their offices on Wednesdays, starting from 08.15 h.
Reception of citizens by deputy general directors is carried out every Wednesday from 8.15. Reception is conducted in the offices of the Deputy General director.